PRIVACY, SECURITY AND CANCELLATION POLICY

TAZEGÜNEY TURİZM TAŞIMACILIK VE SEYAHAT ACENTASI TİC. LTD. ŞTİ. (hereinafter referred to as "COMPANY" or "PRIMEGO") is committed to protecting the privacy of users who visit the primegotravel.com website and benefit from our services. This policy regulates the protection of personal data, security measures, and cancellation/change conditions.

1. PROTECTION OF PERSONAL DATA

The information you provide during membership and reservation (Name, Surname, Phone, Flight Code, etc.) is stored only to provide you with better service and to carry out transfer operations. This information is definitely not shared with third parties for commercial purposes.

2. CREDIT CARD SECURITY

Our company prioritizes the security of credit card holders who shop from our sites. Your credit card information is not stored in our system in any way.

When you enter the transaction process, there are two things you should pay attention to in order to understand that you are on a secure site. One of them is a key or lock icon at the bottom of your browser. This indicates that you are on a secure internet page and all your information is encrypted and protected. This information is only used depending on the sales transaction process and in accordance with the instructions you give. Information related to the credit card used during shopping is encrypted with 128-bit SSL (Secure Sockets Layer) protocol independent of our shopping sites and sent to the relevant bank for questioning. If the card availability is approved, the transaction continues. Since no information about the card can be viewed or recorded by us, third parties are prevented from obtaining this information under any circumstances.

3. RESERVATION CANCELLATION AND CHANGE

• Free Cancellation: You can cancel your transfer reservation free of charge up to 12 hours before the transfer time. In this case, the full fee paid will be refunded to your card.
• Late Cancellation: No refund will be made for cancellations made less than 12 hours before the transfer time.
• Change: You can request changes to date, time, or vehicle type up to 12 hours in advance (Subject to availability).

4. COOKIE POLICY

Cookies are small text files placed on your device. We use cookies to improve user experience, remember your preferences, and track visitor traffic. You can block cookies from your browser settings, but in this case, some features of the site may not work properly.

5. EMAIL SECURITY

Never write your credit card number or passwords in emails you send to our Customer Service regarding any of your orders. Information contained in emails can be seen by third parties. Our company cannot guarantee the security of information transferred from your emails under any circumstances.

6. LINKS TO OTHER SITES

Our website may contain links to other websites from time to time. The COMPANY is not responsible for the privacy practices and content of these sites.

7. CHANGES

The COMPANY may change the provisions of this policy at any time by publishing them on the website. The amended provisions become effective on the date of publication.

8. CONTACT

You can send us your questions and opinions regarding our policies via the communication channels below.